2022 Cloud Support Engineer Apprenticeship Program (Apr 2022)

Job summary

The Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud.

A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – qualification and a career.

Are you interested in multiple technologies and working with companies to support Amazon Web Services (AWS) cloud solutions? AWS Cloud Support Engineers bridge the gaps between systems, software, and operations, and are not constrained by how "things are usually done." Ready to challenge the status quo? Over a million customers rely on AWS for building and running their applications and businesses. Support Engineers work on large scale system design and help in operational decision-making.

Cloud Support Engineers work with companies every day to help them move their technology to the cloud and solve different types of technical challenges. They're also the voice of the customer and provide feedback on customer needs when working with engineering teams to develop new features.

Cloud Support Engineer Apprenticeship Program

The Cloud Support Engineer Apprenticeship Program is an accelerated career development program for professionals who want to start or advance their technical skills. Training is broken into two main pieces: instructor-led and on-the-job training.

• The instructor-led training (ILT) is projected to start late in April 2022 and consists of 2 days a week of training in a virtual classroom environment delivered by Swinburne University This will result in a recognized Diploma in Applied Cloud Technologies.
• Alongside the ILT apprentices will proceed to on-the-job training (OJT) at AWS. This will be delivered in a virtual format with teams based across Australia.

If accepted, apprentices will be provided both formalized IT training by Swinburne University (2 days a week) and paid on the job training and experience (3 days a week) at AWS. This is a 24-month program leading to a Diploma in Applied Cloud Technologies and an opportunity to join AWS' as a permanent employee as part of a world-class technical team.

As an apprentice, you will have a unique opportunity to combine technical and hands-on training with the AWS team as you help individuals and businesses maintain their computing infrastructures and applications in the Cloud.

Our customers rely on the AWS network for building and running their applications and businesses. Their success depends on our world-class network infrastructure, and our network depends on our systems team!

Key job responsibilities

• Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.
• Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.
• Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.
• Perform high-quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.
• Maintain responsibility for systems functionality, performance, and configurations issues.
• Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.
• You regularly contribute to the creation and improvement of all support documentation.
• You operate with limited guidance from management and aggressively drive issues to resolution.

This position requires that the candidate selected be an Australian or New Zealand citizen/ Permanent resident.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

• Self-starter who is excited about technology
• Year 12 certificate (or equivalent)
• Strong academic performance at any level of education or transferable experience, preference for candidates who have focused on any of the following: Linux/Windows systems administration, database design and optimization, big data analysis, network administration or dev ops.

Preferred Qualifications

• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Basic knowledge with Programming/scripting knowledge (, Perl, Ruby, C#, and/or PHP)
• Basic knowledge in Networking (TCP/IP, DNS) /Database
• Familiarity with Cloud computing concepts